Return & Refund Policy

Thank you for shopping with ORBAN VISION LLP. We strive to provide high-quality products and services, and your satisfaction is our top priority. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted.

Return Policy
You may return most new, unopened items within [7 days] of delivery for a full refund. To be eligible for a return, please ensure that:

• The item is unused and in the same condition that you received it.
• The item is in its original packaging.
• You have the receipt or proof of purchase.

How to Initiate a Return
To initiate a return, please follow these steps:

1. Contact our customer service team at [support@orban.in] within [7 days] of receiving your order.
2. Provide your order number and the reason for the return.
3. We will provide you with instructions on how to return the item.

Refund Process
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. You will receive a confirmation email once your refund has been processed.

Exchanges
If you need to exchange an item for the same item or a different size/color, please follow the return process outlined above. Once we receive your returned item, we will ship the replacement item at no additional cost. 

Shipping Costs
You will be responsible for paying your own shipping costs for returning items, unless the return is due to an error on our part (e.g., wrong item sent, defective product). In such cases, we will cover the return shipping costs.

Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:

ORBAN VISION LLP
support@orban.in

+91 9049 98 1919

Thank you for choosing ORBAN VISION LLP!